Facts & Questions


Products
What are your products made of?

How do I wash your products? 
Sizing
What size do I get?
Processing & Shipping
How long does it take to process my order?
What Australian shipping options do you offer?
Can I pick up my order?
Do you ship internationally?
Custom
Do you make custom orders?

Returns & Cancellations
What is your returns policy?
Can I cancel an order I have placed?

 

What are your products made of?

Our products are made from high quality 100% cotton material due to its durable, comfortable and hypoallergenic properties. Most of our patterned materials are produced through environmentally and socially sustainable methods.

On occasion we will come across fabric with other material compositions that we believe our customers will love, and will produce special release products. As always we will list the used materials within each product's description. 

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How do I wash your products?

Gently hand wash in cold water with like colors and with color safe detergent, lightly stretch back into shape and lay flat under shade to dry. Avoid harsh chemicals such as bleach, and do not tumble dry or dry clean.

You may iron the item on medium heat using a clean cloth placed on the item prior to ironing. Where possible avoid ironing areas where vinyl personalisation and patterns have been applied to the item.

Signature Bandanas - please remove the tie from the bandana prior to washing. 

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What size do I get?

Please refer to our sizing page for further information.

If you require a custom size, please contact us.

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How long does it take to process my order?

Our items are made to order and may take up to 10 business days to produce prior to shipping. However most orders ship sooner.

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What Australian shipping options do you offer?

Standard Shipping (no tracking) takes approx. 3-5 business days, but could take up to 10 business days. This option is only available for a limited number of items.
Tracked Shipping takes approx. 2-3 business days for most metro cities (but could take up to 6 days for Tasmania, up to 10 days for Western Australia and up to 12 days for the Northern Territory). Note that this option does not allow for delivery to PO Boxes. 
Express Shipping (includes tracking) takes approx. 1-2 business days.

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Can I pick up my order?

Yes, you may pick up within the Sydney postcode of 2179 at an agreed upon time prior to your order.

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Do you ship internationally?

Yes! We also ship throughout New Zealand, North America, Western Europe, Asia and the Pacific using a 100% carbon neutral delivery service. International Shipping includes tracking.

New Zealand takes approx. 4-6 working days
North America, Western Europe, Asia and the Pacific takes approx. 6-13 working days.

Various countries may charge customs taxes or duties once the parcel reaches your destination country. These charges are not the responsibility of XOXO Myko and must be paid by the recipient of the package.

If you need an order to be shipped to a different country other than the above, please contact us with the shipping address and we will look into shipping cost and let you know.

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Do you make custom orders?

Yes! We love creating designs for our customers, please contact us with your ideas.

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What is your returns policy?

We do not offer returns or exchanges on purchases, so please take care when placing your order.

If your purchase is faulty or damaged on arrival, please contact us within 48 hours of receiving your purchase quoting your order number and issue.

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Can I cancel an order I have placed?

If there is an issue with your order, please contact us within 24 hours of placing your order. It is not guaranteed we can amend or cancel the order.

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If there are any further queries or questions, please feel free to contact us and we'll get back to you as soon as possible! 

 

XOXO 

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